Reference
Toolkits
Common caller phrases mapped to the right protocol.
“He’s having chest pain.”
Chest Pain
“She’s having trouble breathing.”
Breathing Problems
“He passed out / fainted.”
Unconscious / Fainting
“They’re not breathing.”
Cardiac or Respiratory Arrest
“She’s seizing / having a fit.”
Seizure / Convulsions
“I found someone collapsed.”
Unknown Problem / Person Down
“She’s bleeding really badly.”
Hemorrhage / Laceration
“He’s been stabbed / shot!”
Stab / Gunshot / Penetrating Trauma
“She was just in a car crash.”
Traffic / Transportation Incidents
“My son broke his leg skateboarding.”
Traumatic Injuries (Specific)
“I just found someone unconscious in a trench.”
Inaccessible Incident / Entrapment
“She’s in labor!”
Pregnancy / Childbirth / Miscarriage
“She’s bleeding during pregnancy.”
Pregnancy / Childbirth / Miscarriage
“He’s choking!”
Choking
“He took too many pills.”
Overdose / Poisoning (Ingestion)
“She’s acting really strange / violent.”
Psychiatric / Suicide Attempt
“My mom has diabetes and isn’t responding.”
Diabetic Problems
“She says she has a terrible headache.”
Headache
“He’s complaining of stomach pain.”
Abdominal Pain / Problems
“He has a high fever and rash.”
Sick Person (Specific Diagnosis)
“He got electrocuted.”
Electrocution / Lightning
“She got chemical in her eyes.”
Eye Problems / Injuries
“We were hiking, and he collapsed from the heat.”
Heat / Cold Exposure
“She’s freezing and shaking — we found her outside.”
Heat / Cold Exposure
“He says his back really hurts and didn’t fall.”
Back Pain (Non-Traumatic)
“I need to transfer a hospice patient to hospital.”
Inter-Facility Transfer / Palliative Care
“My defibrillator just shocked me.”
Heart Problems / A.I.C.D.
“I just saw someone get attacked by a dog.”
Animal Bite / Attack
“I think he’s having a stroke.”
Stroke (CVA) / TIA
“She’s not acting right — very confused.”
Unknown Problem / Sick Person (26 or 32)
“There’s someone stuck in machinery.”
Inaccessible Incident / Entrapment
“She was assaulted / raped.”
Assault / Sexual Assault
“I was just bitten by a spider or snake.”
Allergies / Envenomation
“He’s burned — there was a small explosion.”
Burns / Explosions
“We received a car crash alert from a vehicle system.”
Automatic Crash Notification (ACN)
“We need to move a patient between hospitals.”
Inter-Facility Transfer (Medically Trained)
“My GP asked me to call an ambulance.”
Health Care Professional (HCP) Referral
“My child has flu symptoms — there’s an outbreak at school.”
Pandemic / Epidemic / Outbreak